Failure Codes
Mandatory Document Not Provided
Reason: The user does not have sufficient documents to reach the target level of identity verification.
This may be returned as an aborted reason, or a requirements not met reason.
Digital ID: ✅
Embedded IDV: ✅
FRAUD_DETECTED
Description: Suspected fraud for the given identity therefore unable to reach the required identity profile. This should be reviewed.
Digital ID: ✅
Embedded IDV: ✅
UNABLE_TO_VALIDATE_DOCUMENT
Description: We have not been able to successfully validate a required document (for reasons other than suspected fraud, e.g. capture error).
Digital ID: ✅
Embedded IDV: ✅
MISSING_LIVENESS
Description: Returned if the session does not have a passed liveness check.
Digital ID: ❌
Embedded IDV: ✅
IDENTITY_CHECK_FAILED
Description: Additional checks on a user’s identity, required to meet the level of confidence, have not been successful. Will be triggered by a PEP flag or deceased flag.
Digital ID: ✅
Embedded IDV: ✅
UNABLE_TO_COMPLETE_CHECKS
Description: Required checks could not be completed.
Digital ID: ✅
Embedded IDV: ✅
COULD_NOT_VERIFY_ADDRESS
Description: Could occur if the address was not verified for any reason after the applicant leaves the session.
Digital ID: ❌
Embedded IDV: ✅
FACE_MATCH_VERIFICATION_FAILED
Description: The face match check could not be performed.
Digital ID: ❌
Embedded IDV: ✅
FACE_MATCH_HIGHER_THRESHOLD_VERIFICATION_FAILED
Description: In some circumstances, a higher level of confidence in the face match is required, such as if the presented identity is at higher risk of identity fraud. This reason code is returned if such a higher threshold could not be met.
Digital ID: ✅
Embedded IDV: ✅
ACTIVITY_HISTORY_SCORE_INSUFFICIENT
Description: The profile has not reached the required activity history score for the specified scheme.
Digital ID: ❌
Embedded IDV: ✅
IDENTITY_FRAUD_SCORE_INSUFFICIENT
Description: The profile has not reached the identity fraud score for the specified scheme.
Digital ID: ❌
Embedded IDV: ✅
IDENTITY_FRAUD_AND_ACTIVITY_HISTORY_SCORES_INSUFFICIENT
Description: The profile has not reached both the identity fraud activity history scores for the specified scheme.
Digital ID: ❌
Embedded IDV: ✅
MISSING_FRAUD_LIST_CHECK
Description: This error can arise if a technical problem occurs while checking the identity against a fraud list.
Digital ID: ❌
Embedded IDV: ✅
ABANDONED
Description: Expired sessions will eventually be set to ABANDONED, there is approximately a two hour delay between this aborted reason appearing from expiry.